Privacy Policy

I. Security of Personal Data

Protecting the privacy of our users is a core business philosophy of ITE2 Technology Inc. ("ITE2"). Without the user's consent, we will never provide the user's personal data to any third party unrelated to the provision of this Service. Users are advised to properly safeguard and keep confidential their network passwords and personal data, and must not disclose any personal data, especially network passwords, to anyone.

II. Collection, Processing, and Use of Personal Data

Personal data obtained through websites associated with ITE2 (including but not limited to ite2.com, ite2nas.com, and powernas.com.tw) is strictly for internal use by ITE2 within the scope and for the purposes originally stated. Unless otherwise specified in advance or required by relevant laws and regulations, ITE2 will not disclose such data to third parties or use it for any other purposes.

1. Purpose of Collection:

   The purposes of collection include user identity verification, customer management and services, online shopping, and other e-commerce services. ITE2 collects personal data during the process of users consenting to downloads or conducting transactions.

2. Categories of Personal Data Collected:

   The personal data collected by ITE2 on its websites includes personally identifiable information (PII) such as name, address, telephone number, and email address.

3. Period, Region, Recipients, and Methods of Use:
   1. Period:

      Until the date the data subject requests to cease use of the data, or the date ITE2 terminates the provision of the Service.

   2. Region:

      Personal data will be processed and used within the Taiwan region.

   3. Recipients and Methods of Use:

      Personal data collected will be utilized for identity verification, payment processing, logistics services, and marketing.

4. 4. User Rights Regarding Personal Data

   Pursuant to the Personal Data Protection Act of Taiwan, the data subjects whose personal data is collected by ITE2 may exercise the following rights against ITE2:

   1. To make an inquiry or request to review the personal data;
   2. To request a copy of the personal data;
   3. To request supplements or corrections;
   4. To request that the collection, processing, or use of the personal data be ceased; and
   5. To request the deletion of the personal data.

   To exercise any of these rights, users may contact ITE2 Customer Service to submit a request.

5. Please note: Refusal to provide necessary data may result in the inability to enjoy full services or completely prevent the use of the respective services.
6. Under the following circumstances, this Platform reserves the right to access or disclose your personal data to competent authorities, or to a third party who claims their rights have been infringed and provides appropriate proof:
   • As required by laws and regulations, or pursuant to orders from judicial or other competent authorities;
   • When the user violates the Shopping Guidelines/Purchase Instructions;
   • To maintain the normal operation and security of the Platform's system;
   • To protect the lawful rights and interests of the Platform, other users, or other third parties.

 

III. Data Security

To protect the privacy and security of users, ITE2 utilizes password protection and uses commercially reasonable efforts, technologies, and procedures to safeguard the security of all personal data.

 

IV. Methods for Inquiring About or Correcting Personal Data

1. When users need to inquire about, review, obtain copies of, supplement, correct, cease computerized processing and use of, or delete their personal data, they may submit a request to our Customer Service Center. To facilitate identity verification and processing, the request must be sent and confirmed via the email address used during registration.
2. If the user is unable to verify their identity via email, they must provide sufficient information to verify their identity. If the user refuses to provide the information required by ITE2 to verify their identity, ITE2 regrets that it will be unable to process the user's request.
3. Upon requesting the deletion of personal data, if there are unused SMS points remaining, the balance will be refunded to the user based on the original purchase amount after deducting a manual processing fee.
4. Pursuant to the "Regulations Governing the Retrieval of Telecommunications Records and Billing Records by Users of Telecommunications Enterprises," communication and billing records must be preserved for at least one year from the time they are generated. Therefore, if the user's communication or billing records are less than one year old, the personal data cannot be deleted.

 

V. Cookies

To facilitate ease of use, ITE2's websites employ Cookie technology to provide the services required by users. A Cookie is a technology used by a web server to communicate with a user's browser, which may randomly store text strings in the user's computer to identify and distinguish the user. Disabling Cookies may result in the inability to log into the website smoothly or use features such as the shopping cart.

VI. Amendments to the Privacy Policy

In response to changes in the market environment, the Company will amend its website policies from time to time. Should any amendments be made, the Company will notify you of material changes via the email address or SMS number you provided and post an announcement on the official website. If users have any questions regarding ITE2's Website Privacy Policy or personal data matters, please contact the ITE2 Customer Service Center via email.

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Membership Terms of Service

The services of the ITE2 platform (hereinafter referred to as "the Service") are provided by ITE2 Technology Inc. (hereinafter referred to as "the Company"). All users of the Service (hereinafter referred to as "Members") must read the following terms and conditions in detail. The following terms of service constitute a binding agreement between the Member and ITE2. By starting to use the Service, the Member is deemed to have read, understood, and agreed to all the contents of the following terms and conditions:

I. Code of Conduct

1. Members must comply with the relevant telecommunications regulations (including the Telecommunications Management Act) and intellectual property laws of the Republic of China (Taiwan). Members shall not utilize the messaging services provided by this Website to engage in any conduct that violates the laws of the Republic of China. If a Member violates this provision, the Company may immediately suspend or terminate the services provided; furthermore, the Member shall be solely responsible for all resulting customer complaints and legal liabilities, and the Company shall bear no responsibility whatsoever.
2. As the Internet is composed of various interconnected networks, if a Member uses the Service to breach a third party's system, resulting in damage, unauthorized data retrieval, or other infringements, the Member shall be solely liable for any direct or indirect losses, damages, and all associated criminal liabilities.
3. Members shall not use any device, mechanism, software, or routine to interfere, disrupt, or attempt to interfere with the proper working of this Website. Members shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure and systems of this Website. In the event of any violation, the Company may suspend the Member's eligibility without prior notice and seek damages and legal remedies.
4. Members shall not engage in transaction manipulation, fictitious transactions, interference with other users' transactions, or any fraudulent activities. All conduct by Members within the Service must comply with applicable laws, regulations, and the Membership Agreement.
   If a Member violates any laws, these Terms of Use, or is suspected of infringing upon the rights and interests of any third party, the Company reserves the right to move, delete, or suspend the Member's account directly at any time without prior notice. If the Company suffers any damage because of such violations, the user shall be liable to indemnify the Company for all losses and damages.
5. Joining as a Member of the Company's service system does not grant the Member any express or implied license to the Company's intellectual property rights. Without the prior written consent of the Company, Members shall not use, reproduce, or distribute any works, data, trademarks, or logos on this Website in any form.

II. System Maintenance and Service Interruption

1. The Company will make commercially reasonable efforts to maintain the normal operation of the Service system to facilitate smooth transactions for Members. However, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. ITE2 makes no express or implied commitments or warranties regarding the following:

   1. Meeting the specific requirements of the Member, including but not limited to speed, security, reliability, completeness, accuracy, uninterrupted service, or error-free operation;
   2. Uninterrupted and continuous operation of the system and software;
   3. Instantaneous, correct, and error-free transmission, processing, storage, and backup of data;
   4. Prompt detection and correction of errors in the system, software, and data.
2. When the Service system is suspended or interrupted due to routine maintenance, relocation, replacement, upgrade, or repair, the Company will notify Members by posting an announcement on the homepage prior to such suspension or interruption. The Company is not obligated to notify individual Members in advance and shall not bear any liability for compensation.

III. Member Guidelines

1. SMS points purchased by Members through this Service have no expiration date and may be used permanently.
2. Each individual or entity may register only one account.
3. The Service reserves the right to record and keep logs of the content, recipients, and transmission times of messages sent by Members for verification purposes. Furthermore, the Service dynamically adjusts its detection and filtering mechanisms to block fraudulent, phishing, or other suspicious SMS content at any time.
4. When scheduling bulk SMS transmissions, Members must include their own mobile number as a test recipient and pay close attention to the scheduled time, to avoid secondary issues caused by telecommunications congestion or other force majeure factors.
5. When sending Long SMS messages, please note that some older mobile phone models may truncate or experience data loss due to character length limits.
6. Transmission speed may be slower during bulk SMS delivery. We appreciate your patience, as telecommunication gateways may process multiple bulk batches simultaneously, or network latency may delay delivery to recipients' devices.
7. If the scheduled time has passed but no transmission record appears in the query logs and no SMS is received, this may be due to temporary telecommunications gateway congestion, network speeds, or other force majeure factors. Delivery may be delayed but will proceed; please wait and do not re-trigger the transmission to avoid duplicate messages and charges. For immediate assistance, please contact us at +886-2-2788-0855.
8. Each standard SMS message is charged at 1 credit per message (up to 70 Chinese characters). Long SMS messages are charged based on their length, with every 67 Chinese characters counted as 1 credit. International SMS messages are charged at 3 credits per message.
9. Sending SMS messages to mobile users without their prior consent is strictly prohibited. If any improper use causes inconvenience or losses to users and harms ITE2's business reputation, the Member shall bear full liability for compensation. This applies equally if the Member permits a third party to use the Service.
10. Any transaction or dispute arising between a Member and an end-user through the use of the Service shall be resolved solely between the respective parties; ITE2 shall bear no involvement or liability.
11. The bulk SMS platform provided by this Service is intended to facilitate bulk or batch transmission of business or non-business messages. If a user commits any of the following acts, ITE2 may suspend the user's account and services, cooperate with judicial and law enforcement investigations by providing Member information, and the Member shall bear all legal liabilities independently:
    1. Stealing, altering, or destroying information belonging to others;
    2. Accessing resources that have not been officially opened or authorized by the owner;
    3. Intentionally damaging others' communication equipment, or interfering with mobile phones' ability to send/receive messages;
    4. Reproducing, copying, selling, or republishing others' information without authorization;
    5. Transmitting content that infringes on others' rights, violates public order, good morals, or laws;
    6. Violating the terms of service or usage policies of telecommunications network operators;
    7. Registering or providing false information;
    8. Transmitting messages that run counter to public order or good morals;
    9. Being reported, investigated, or preliminarily flagged for fraud by judicial/law enforcement authorities, telecom operators, or telecom regulatory agencies;
    10. Engaging in other activities that endanger telecommunications safety or violate applicable laws and regulations.
12. The Service complies with the「Guidelines on Risk Management Mechanisms for Telecommunication Enterprises Accepting Applications for Telecommunication Services」 formulated by the National Communications Commission (NCC). Members must cooperate in submitting various application materials for review by competent authorities. If a Member fails to cooperate, ITE2 reserves the right to suspend the Member's access to the Service.

IV. Limitation of Liability

1. Unless caused by the willful misconduct or gross negligence of the Company, the Company shall not be liable for any suspension or interruption of services, transaction failures, loss or corruption of data, or any other direct or indirect damages arising therefrom. The Company's liability, if any, is limited to direct damages and shall not extend to indirect, consequential, economic losses, or lost profits caused by:
   1. Routine maintenance, relocation, replacement, upgrade, or repair of the Service system;
   2. Data loss or corruption caused by backup errors or failures;
   3. Actions of third parties, matters beyond the complete control of the Company, or other causes not attributable to the Company;
   4. Natural disasters or other events of Force Majeure.
2. The Member understands and agrees that if ITE2 is legally liable to the Member for damages, except in cases of willful misconduct or gross negligence, ITE2's maximum liability for damages shall be capped at the actual fees paid by the Member to ITE2 in connection with the specific incident.
3. Both the Member and the Company must maintain strict and absolute confidentiality regarding all information and non-public data obtained from the other party in any form (oral or written). This includes, but is not limited to, pricing, operations, credit, marketing, customer data, business plans, general business operations, and other related matters. Both parties shall exercise the duty of care of a good administrator to prevent unauthorized disclosure or illegal misappropriation.

V. Governing Law and Jurisdiction

1. This Membership Agreement, as well as its related guidelines, procedures, principles, policies, and service descriptions, shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan).
2. Any dispute arising between a Member and ITE2 out of or in connection with the Service, its usage guidelines, procedures, principles, policies, or service descriptions shall, if litigation arises, be subject to the exclusive jurisdiction of the Taiwan Taipei District Court as the court of first instance.